Clementine Sleep Set, Edition 1
Pre-order terms
For the Clementine Sleep Set, Edition 1. Written to be read, not to be endured.
1. Who you are buying from
The Clementine Sleep Set is sold by Lewis & Palmer Limited, trading as Clementine.
Registered office: 55 Hersham Road, Walton-On-Thames, England, KT12 1LJ.
Registered in England and Wales, company number 10747975. VAT number GB 280 2950 06.
Email: hello@clementineapp.co.uk
2. What you are pre-ordering
The Clementine Sleep Set, Edition 1. Each set contains: one sleep band in the lilac cat print, with flat speakers inside and Bluetooth; a second plain navy band, for the first 500 sets only; four sleep sessions on tap-to-play cards; the Get Back To Sleep session, preloaded into the band itself; a USB-C charging cable; and a printed guide.
Only 1,000 sets are being made in this design.
Photographs and mock-ups on our website show the set as we intend to make it. Small differences in colour, finish and packaging are possible. If anything material changes before your set ships, we will tell you, and you may cancel for a full refund.
3. Price and postage
The set is £49.99 including VAT during this pre-order window. It rises to £54.99 from 23 September 2026.
Postage is charged per box, on top: United Kingdom £3.95; United States £26.00; Canada £15.50; New Zealand £16.50; Australia £13.50.
You may order up to three sets to a UK address, or one set to an address outside the UK. We cannot currently post to the European Union.
Outside the UK, import duties or taxes may be charged when your parcel arrives. Those are set by your own country and are your responsibility — we cannot tell you in advance what they will be.
4. How and when you pay
You choose one of three ways to pay: a deposit of £15 per set today, with the rest due on 1 December 2026; half today, with the rest due on 1 December 2026; or all of it today.
Postage is charged with your final payment, whichever option you choose.
Card payments are handled by Stripe. We never see or store your card number.
Where a balance is outstanding, we will email you a payment link in late November and up to three reminders before 1 December. We will not charge your card automatically — nothing is taken without you clicking a link.
If your balance is not paid, we will contact you before doing anything. If we cannot reach you and the balance is still unpaid five days after 1 December, we may cancel your order — and we will refund everything you have paid, in full. We keep none of it.
5. When it arrives
Sets are posted in December 2026. Each set is posted on the day it is paid for in full, and we expect every set paid on time to arrive before Christmas.
If your balance is paid on time, we will post your set by 10 December 2026. If we have not posted it by then, you may cancel and receive a full refund of everything you have paid, including your deposit.
6. Changing your mind before it arrives
You may cancel at any time before your set is posted, for any reason or none, and we will refund everything you have paid — deposit included. No forms and no explanations.
Email hello@clementineapp.co.uk and we will refund to your original card, normally within a few working days and in any event within 14 days.
7. Changing your mind after it arrives
You have 14 days from the day your set arrives to tell us you have changed your mind, and a further 14 days to send it back. This is your legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Email returns@clementinerituals.com with your order number.
You pay the cost of returning it. We recommend a tracked service; the parcel is your responsibility until it reaches us.
Please send back everything that came in the box. The original box is helpful but not required. We may reduce your refund if the set has been used beyond what is needed to see whether you want to keep it.
We refund the price of the set plus our standard outbound postage, to your original card, within 14 days of receiving it back.
Because there is a lithium battery inside, please hand the parcel in at a Post Office counter rather than a postbox or locker.
Return address: Lewis & Palmer Limited, 55 Hersham Road, Walton-On-Thames, England, KT12 1LJ
8. If something is faulty
If your set is faulty or not as described, your rights under the Consumer Rights Act 2015 apply in full, and nothing in these terms limits them.
Tell us within 30 days of delivery and you are entitled to a full refund. After 30 days, we will repair or replace it. We pay the cost of returning a faulty item.
Please email hello@clementineapp.co.uk first with a photograph or short video. Most problems turn out to be charging or Bluetooth pairing, and we can usually sort them without anything being posted anywhere.
Your set comes with a one-year warranty against manufacturing faults, in addition to your legal rights.
9. The sleep sessions
The sessions on your cards, and the session preloaded into the band, are yours to keep. There is no subscription, nothing to cancel, and we will not take them away from you.
They are licensed to you for your own personal use, which means you may not share, copy, broadcast or resell them. We will keep them available to you in the Clementine app.
If you return your set, the sessions stay in your library. A refund is about the physical thing.
10. Safety
Listening loudly for long periods can damage your hearing. Set the volume before you settle.
Do not wear the band while it is charging, while driving, or anywhere you need to hear what is around you.
The band contains a lithium battery. Do not drop, open, pierce, crush or burn it.
Not suitable for children under three.
The Sleep Set is not a medical device. It is not intended to diagnose, treat or cure any condition, including insomnia or any sleep disorder. If you are worried about your sleep, please speak to your GP.
11. Your information
We use your details to fulfil your order and to email you about it. Card details are handled by Stripe and never reach us. We use Mailchimp to send order and delivery emails.
Our privacy policy is at https://www.clementinerituals.com/policies/privacy-policy.
12. If something goes wrong
Please email hello@clementineapp.co.uk. We would much rather hear from you than not.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in your own courts.
Nothing in these terms affects your statutory rights as a consumer.